SecondShelf support

Login help

Use the email address and password associated with your SecondShelf account. Check for extra spaces in the email, confirm your connection, and try again. If the account is disabled or locked, contact support from the registered address so we can review it.

Forgot your password?

1. Choose Forgot password on the login screen and submit your account email.
2. If an account exists, a one-time six-digit code is sent by email. Check spam or junk folders.
3. Enter the code before it expires, then set a new password. The code can only be used once.
4. Sign in again with the new password. Existing refresh sessions are revoked after a successful reset, so other devices must sign in again.

For account privacy, the app uses the same response whether an email is unknown, throttled, or eligible for a reset. Requesting a new code invalidates the previous one. If the email does not arrive, email support@secondshelf.in with the account email—never include the code itself.

Invite or join a team

Open the active organization invite link you received. The invite preview shows the organization context. You can register with the invite token or accept it while signed in; accepting adds you as a team member. If the link is invalid, inactive, or no longer works, ask the organization administrator to rotate and resend the invite.

Report a bug

Email support@secondshelf.in with a short, reproducible description. Helpful details include:

• what you were trying to do and the steps that led to the problem;
• what you expected and what happened instead;
• the approximate date and time, your device/OS, and app version;
• the organization or screen involved (do not include confidential work content); and
• a screenshot or exact error message, after removing passwords, codes, tokens, and private data.

Account or data deletion requests

Send a request to support@secondshelf.in from your registered email address. Tell us whether you want the account closed, a particular organization or work record reviewed, or all eligible personal data deleted. We may ask for verification and may need to coordinate with an organization administrator for shared records. Some security and audit information may need to be retained for legitimate security, fraud-prevention, or legal reasons.

Read the privacy policy for details about information, providers, retention, and deletion handling.

Email support

Email support@secondshelf.in

Include the topic in your subject, such as “Login help”, “Bug report”, or “Deletion request”. We’ll use the details you provide to investigate and respond.